2 Bruce McGregor Lane, Puhoi, New Zealand

Frequently Asked Questions

Please read our FAQs before sending us a message.

"We have a shop in the beautiful village of Puhoi.  We are open most days and also by appointment."

"Yes, we take great pride in ensuring that your data is kept safe from external security risks and internal staff access is granted only on a need to know basis."

Our products contain only ingredients derived from Mother Nature. These include botanical oils and butters, pure essential oils, sea salts, honey, dried herbs and flowers. These are nourishing to the skin and usually beneficial for most skin types. Our cocoa butter and shea butter come from Fair Trade sources.

Absolutely not! We only test on human volunteers. Most products are suitable for vegetarian or vegan customers as our ingredients are botanical in origin. There is an exception with some products, which contain beeswax.  However, if you let us know we can change the recipe to not contains beeswax.

Our products contain only natural ingredients, and have been carefully formulated to suit most skin types. As a precaution, we would ask you to perform a patch test prior to first use if you have any concerns. If you have an allergy to nuts, please let us know when you place an order and we will create your products without using nut oils.

Essential oils are very potent and some should be avoided during pregnancy, especially the first few months. Most of our products are formulated to be safe for pregnant women, however if you have any concerns please contact us.

Yes she can. Our products are very gentle. The teenage years are the best time to start caring for your skin. As your teenager matures, a good skincare regime established in her early years will help maintain her youthful appearance – she will thank you later in life!!

Teaching our clients and customers about the benefits of using earth-grown ingredients in their skin care regimen is the heart and soul of what we do.  However, it is important to note that preservatives need to be used in order to prevent bacteria, mold, fungus and yeast, in products that contain oil and water mixtures. To protect our products (and customers), Soulistic uses Geogard 221 which is a mixture of dehydroacetic acid and benzyl alcohol.  The use of this synthetic preservative is permitted by Ecocert in ecological and organic certified cosmetics.

Products without water such as oils and balms are preservative free.

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